FAQs

This section includes the most common questions, including those about collections, finishes, the installation of electrical fittings, sales conditions, deliveries and maintenance. It is a practical guide to help you make decisions with confidence and to continue to freely explore interior design.

If you need further information, you can reach through our Contact page. Font Barcelona’s team is available to help you find the technical and aesthetic solution that best fits your project.

Sales

Where are you located?

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Font Barcelona’s head office is in Santa Perpètua de Mogoda, in the province of Barcelona, where its production, storage and logistics centres are also located.

Is Font Barcelona part of a business group?

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Yes. Font Barcelona is part of the Font Design Group, which specialises in the creation of timeless decorative pieces that transform spaces without compromising on technical precision or functionality. Discover more about the group and its brands at www.font-group.com.

Do you have a showroom where I can see the products? How can I see a sample of your products?

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Font Barcelona does not currently have its own showroom, but please get in touch if you wish to see its products. Font Barcelona will inform you of the options available for you to appreciate the quality of its work in person.

How and where can I purchase your products?

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Font Barcelona works with a limited network of carefully selected partners and distributors, given the distinctive character of its pieces and its unique, custom and on-demand production system.
If you would like to purchase its products, you can get in touch directly via the contact form or by email in order to receive a personalised quote, arrange a visit by a sales representative, or find out if there are other options for acquiring the collections in your area.

How can I get a quote?

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You can send an email or fill out the contact form. In order to receive a custom quote, please provide details of the configuration of each wall plate, as well as the finishes for both the wall plates and fixtures. You can consult the price list to help you make your selection. And if you have any questions, don’t worry: Font Barcelona is here to walk you through every decision.

Can I consult your prices online?

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At Font Barcelona, every interaction is an opportunity to create something significant. As a result, a public price list is not available online. Each project should receive the devotion it deserves, to ensure that every configuration, every finish and every detail match your vision.
If you would like a quote that meets your needs, send an email or fill out the contact form.

In which countries can I purchase Font Barcelona products?

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Font Barcelona distributes to most countries in Europe, Asia and Africa. However, due to variations in international electrical standards, there may be areas where it is not possible to install its fittings.
If you have any questions, send an email or fill out the contact form. It would be great to know where you are writing from.

Can I specify Font Barcelona in hotel or retail projects?

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Of course. Its collections are present in contract projects worldwide. You can see some of them here for inspiration. If you would like some help to shape your vision, send an email or fill out the contact form.

Can you help us with large-volume or multi-stage projects?

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Yes. Although each piece is made on demand, Font Barcelona has the necessary structure, experience and flexibility to meet the needs of large-scale projects.
It regularly collaborates on large-scale residential and contract projects, adapting to their schedules, phases and specific needs. You can see some examples of projects here for inspiration.
If you have a project, get in touch and Font Barcelona will be delighted to study your project and work out the best way to move forward together.

Can you help me define the most appropriate configuration for my space?

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Yes. Font Barcelona not only designs fittings, it designs experiences.
Its staff can help you to define which functions, finishes and configurations best suit the use, aesthetics and character of the space.
Describe your idea, project or simply what you need. Font Barcelona will use its rigour, tact and technical vision to help you achieve your goal.

Product

Collections and design

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How many Font Barcelona collections are there?

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Font Barcelona has three core switch collections, which can be freely combined with three ranges of wall plate finishes to obtain unique pieces. In addition, there are two special editions created in collaboration with leading architects and craftsmen, which also complement the collections of fittings with other elements, such as lighting pieces.
Feel free to explore them all in the Collections section and come up with unique combinations that speak your own language.

Can Font Barcelona collections be adapted to the specific needs of a project (colour, engravings, LEDs...)? Do you develop custom pieces?

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Yes. Font Barcelona believes that dialogue is the main tool for design. Which is why it offers you L’Atelier: a co-creation space to explore, reinterpret and give shape to pieces that carry your personal mark.
From modifications of its current collections – such as personalised finishes, the integration of LEDs or engravings – to the creation of special, bespoke products, L’Atelier allows you to explore configurations that go beyond the Font Barcelona catalogue and perfectly fit your project and vision.
Visit L’Atelier for more information and explain what you need. Font Barcelona will be delighted to help you give shape to a unique piece, designed for your space.

Does your portfolio include floor boxes?

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Font Barcelona is working on this to be able to offer an appropriate solution in the coming months. In any case, it is always open to developing custom products for all types of projects. You can find out more through L’Atelier or you can send an email explaining your needs.

Functions and configuration

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What electrical functions does the Font Barcelona portfolio offer?

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The portfolio covers practically all functions present on the market. If you are looking for a specific solution and are unable to find it, Font Barcelona would love to study your situation and propose the best option.

Can I create a personalised combination of functions?

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Yes, of course. Font Barcelona is committed to creative dialogue as a basic co-creation tool with architects, interior designers, product designers and end users. Our collections include wall plates with 1, 2, 3, or 4 gangs, oriented vertically or horizontally, that can combine the functions you need (switches, mains outlets, dimmers, USB, RJ and TV sockets, etc.). If you have any special requirements, send a message for further assistance.

Are there specific functions for hotel projects?

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Yes. Font Barcelona offers solutions designed for hospitality spaces, including key card switches and fixtures compatible with the most common standards of the sector.
Get in touch if you need a specific configuration. Font Barcelona will study your situation and offer you the most appropriate solution.

What is the difference between key card switches with 1 and 2 microswitches?

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A key card switch with two microswitches allows two circuits to be activated or deactivated independently (for example, one for climate control and another for lighting). Meanwhile, a key card switch with just one microswitch only allows for the control of one circuit. A key card switch with two microswitches is the standard solution for hotels seeking to optimise energy use.

Do Font Barcelona collections include dimmer switches?

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Yes. A range of options are available for lighting control. Explain what type of installation or ambience you are seeking and Font Barcelona will offer you the most appropriate solution.

How do fixtures with three positions work? What is the difference between a push switch and a three-position switch?

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In contrast to classic fixtures with two positions (ON/OFF), those with three positions add an intermediate position: up (ON1), centre (OFF), down (ON 2). These fixtures are commonly used to control blinds that need to be raised, stopped and lowered. These types of fixtures include push buttons and switches:

  • A three-position push button is only activated while the button is pushed.
  • With a three-position switch, the control button can be left active without the need to keep it pressed. It allows the selected position to be left active (up, centre, down).

Get in touch if you have any questions about what the most appropriate system is.

What is the difference between a push button and a switch?

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Push button and switch/rotary switch fixtures are used to open or close an electrical circuit. When the circuit is closed, current is allowed to flow and therefore the connected elements are allowed to function.

  • A switch changes state every time the button is actuated and maintains that state (alternating between open/closed).
  • A push button only closes the circuit while the button is actuated (typical function of a doorbell). A push button can also be used to operate a remote switch (to turn lights on and off), a module (to dim lights) or a home automation circuit (for other advanced functions).

Get in touch if you have any questions about what the most appropriate fixture is.

Compatibility and integration

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Can Font Barcelona collections be integrated with home automation systems? Which ones?

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Yes. Its collections are compatible with the majority of home automation systems that permit voltage-free push buttons, such as KNX, either directly or through intermediate modules.
Always consult your integrator or system manufacturer to ensure full compatibility. If you have any questions, you can consult the technical specifications in the Downloads section or request further guidance.

Technical details

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What are the dimensions of the fixtures?

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You can consult the dimensions and the technical schematics in the specifications available in the Downloads section.

Where can I find technical information, drawings or 3D models?

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All of the technical documentation, including drawings, specifications and 3D models, is available in the Downloads section.

Certificates and safety

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Do your products comply with safety regulations and standards?

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Font Barcelona’s fixtures are manufactured in accordance with European safety and quality standards, and have CE certification. It also offers AENOR (Spain) and NF (France) certificates. If you need specific certifications, please get in touch.

Do your mains outlets include a cover or child protection?

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Font Barcelona outlets include a safety feature that prevents the insertion of objects when only one contact is inserted. It is only possible to activate the connection by inserting a full standard plug.

Can the fixtures be installed in a bathroom?

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Font Barcelona fixtures do not include specific protection for wet areas. Please consult the local regulations in your country or seek advice from your professional installer to determine the minimum distance between water sources and fixtures.

Production

What materials are used in Font Barcelona collections?

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Font Barcelona only works with high-quality materials selected for their beauty, strength and capacity to age with style. Wall plates, depending on the finish, may be brass, aluminium, stainless steel, copper, iron or other materials continually being explored to expand its design language.
If you have any ideas, Font Barcelona would love to hear about them.

Where are your fixtures manufactured?

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Each Font Barcelona piece is produced within a local, closely monitored value chain. It has three production centres in Santa Perpètua de Mogoda, and a support network of local workshops, selected for their mastery in working with noble materials.
All production is checked at its logistics centre, where each product is rigorously inspected, certified and prepared prior to delivery.

Do you manufacture by hand?

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Yes, Font Barcelona views manufacturing as a process where design, technique and expertise have an equal voice.
Each piece is produced to order and on demand and passes through expert hands that take care of every detail: from extruding the plates through to final assembly.
Instead of series production, it uses an industrialised handcrafted approach, where precision goes hand in hand with the time required to do things the right way.

Do you apply sustainability criteria during the production process?

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Yes. Font Barcelona views sustainability as a responsible attitude to design, materials and process.
It works with noble and long-lasting materials, which age beautifully and minimise the need for replacement. Its on-demand production avoids surpluses and reduces unnecessary waste.
It also collaborates with nearby workshops and closely controls the entire value chain, which allows it to optimise every phase of production knowledgeably and respectfully.

Installation

How do I install Font Barcelona switches and outlets?

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Installation is simple, but as with any designer piece, every detail counts. For Bridge fixtures: attach the fixture to the wall box, place the wall plate in position and finally attach the toggle through the central hole. For all other collections: all that is required is to attach the fixture and install the wall plate. For more information, you can consult the technical specifications in the Downloads section.

What type of wall box do the fixtures use?

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All of the fixtures are designed for universal wall boxes, although solutions suited to standard British wall boxes and standard wall boxes for the Chinese market are also available.
Exceptionally, the thin wall plates from the Nux collection, due to their stylised design, require a special narrow wall box. If you need this type of wall box, get in touch: they can be supplied directly.
You can consult the corresponding technical specifications to view all of the details in the Downloads section.

Which countries can I install Font Barcelona products in? What plug options exist?

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Font Barcelona products can be installed in all countries that use type E or F (European standard) and type G or D (British standard) plugs.
If your country uses one of these plug formats but with a different wall box, you will first have to install a compatible wall box.
Please consult the local regulations and, if necessary, get in touch for assistance on finding the most appropriate solution for your installation.

After-sales

What are the delivery times for the products?

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Delivery times can vary depending on order volume and the selected finish. You can consult the General Conditions of Sale or get in touch to find out the estimated timeframes.

Where are the products sent from?

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All orders are prepared and sent from the logistics centre in Santa Perpètua de Mogoda, in the province of Barcelona.

Can I make a change to my order?

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Font Barcelona pieces are custom-manufactured on demand, meaning that once the order is confirmed it is not possible to make changes.
If you have not yet made payment, call Font Barcelona as soon as possible to see whether it is possible to make any changes.

What should I do if I have a problem with a product?

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Help is at hand. If you identify a problem, write to postventa@font-group.com you will receive a reply as soon as possible.

What guarantee does my product have?

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All Font Barcelona products have a three-year guarantee, in accordance with current European regulations.

How can I return a product? How long does the returns process take?

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All Font Barcelona orders are custom-manufactured on demand, meaning that returns are not accepted.
Please carefully check all of the documentation before confirming your order. If you have any questions, be sure to clarify them before final confirmation.

How can I clean Font Barcelona fixtures?

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To preserve the beauty of Font Barcelona’s materials and finishes, clean the pieces with a soft, dry cloth. Do not use abrasive products or chemical solutions: every surface deserves special care.